Dream Shopping Prangon
At Dream Shopping Prangon, we always try to ensure a smooth shopping experience. If you receive a damaged, defective, or incorrect product, you may contact us for a return, replacement, or refund.
1. Return Eligibility
A return request may be accepted if:
- You receive an incorrect product.
- The product arrives damaged.
- The product has a manufacturing defect.
- The received item differs significantly from its description.
2. Non-Returnable Cases
Returns may not be accepted for:
- Damage caused by misuse or accidents.
- Products damaged after delivery.
- Unauthorized repairs or modifications.
- Normal wear and tear.
- Products used contrary to their instructions.
3. Report a Problem
Please contact us after receiving your product. Share your order ID, contact number, issue details, and photos or videos if needed.
4. Return Conditions
Approved products should be returned with their original packaging, accessories, and other included items where applicable.
5. Refund & Replacement
Depending on the situation and product availability, we may offer:
- Product replacement.
- Exchange with an equivalent item.
- Refund of the eligible amount.
6. Refund Process
Approved refunds will be processed through an appropriate payment method. For Cash on Delivery orders, our team will discuss the refund arrangement directly with the customer.
7. Return Delivery Charges
If the issue is caused by an incorrect or defective product supplied by us, we will arrange the applicable return delivery costs. Other return requests may require the customer to pay the delivery charges, where permitted by law.
8. Warranty
Products with warranty coverage will be handled according to their specific warranty terms.
All requests will be reviewed according to our policy and applicable laws of Bangladesh.